ispCP Documentation frequently_asked_questions

HowTo change your Webmail password for ispCP Omega 1.0.0 • 2009-02-25

Fri, 19 Nov 2010 12:25:58 +0200

This guide describes how to enable a password change email account directly on the web ispcp. Version 1.0.0 developed by shiizpa (Spanish Corner) 16-04-2009 Download and install in the directory includes "adodb" cd /var/www/ispcp/gui/include wget aptitude install unzip unzip adodb507.zip

How can i change to PHP4?

Sun, 04 Apr 2010 18:59:00 +0200

PHP4 is not longer supported in ispCP

How can i disable Postgrey?

Wed, 23 Apr 2008 11:30:27 +0200

By default postgrey is enabled in the ispCP postfix configuration. If you don´t want to use postgrey you can disable it this way: Open your /etc/postfix/main.cf and comment the following line check_policy_service inet:127.0.0.1:60000, like this

How can i disable Postgrey for a domain or mailadress?

Wed, 23 Apr 2008 03:28:23 +0200

You can set a domain or a mail recipients on the whitelist. Postgrey has its own whitelist under /etc/postgrey/ * whitelist_clients -> here can set complete domains * whitelist_recipients -> here can you set email-addresses Take a look at the files, there are some examples in it. After your changes restart Postgrey: # /etc/init.d/postgrey restart

How can i disable strong passwords?

Mon, 07 Apr 2008 12:19:42 +0200

In newer ispCP versions you can disable strong passwords (the enforcement of characters AND numbers) in the GUI: log in as admin and go to Settings -> General Settings. To disable them in older versions you have to do this: open /var/www/ispcp/gui/include/ispcp-lib.php and change the following option:

How can i disable that ispCP sends me mails of each and everything?

Mon, 07 Apr 2008 12:24:01 +0200

If you want to avoid getting emails from ispCP, set the DEFAULT_ADMIN_ADDRESS to an empty string in /etc/ispcp/ispcp.conf. Or you can change the minimum level for a message to be sent to DEFAULT_ADMIN_ADDRESS. In newer ispCP versions you can do this in the GUI: log in as admin and go to Settings → General Settings. In older versions open /var/www/ispcp/gui/include/ispcp-lib.php and change $cfg['LOG_LEVEL'] to your needs.

How can I implement the Control Panel in a multi server environment?

Fri, 19 Nov 2010 12:25:59 +0200

At first you will probably install all software (apache, mysql etc.) on just one host, managed by the Control Panel. You'll soon discover it's more convenient to use a separate machine to serve webpages and another to serve mysql. You can deploy the following scenario:

How can I let 2+ domains point to the same document root?

Tue, 20 May 2008 18:45:49 +0200

If you want to point more than one domain to the same document root, add a domain alias and set the directory mount point to /. This will cause that the alias will point to the root of your main domain.

How can I solve a problem not mentioned in this FAQ?

Wed, 23 Jul 2008 23:01:34 +0200

* 1. If you have an old version of ispCP (especially RC3 or older): try upgrading. * 2. Search the forum for your problem. * 3. Search the relevant logs for errors. * 4. If you found an error, try to understand it, so that you can solve the problem by yourself. * 5. If you are not able to do so, please use the forum search again - this time with the log message * 6. If you can not find a solution, ask in the forum for help. Post/attach the logs and give detailed information about your…

Using a different Mailserver (MX)

Sun, 06 Sep 2009 20:31:59 +0200

If you want to use a different mailserver for some domain(s) have a look at some threads in the forum linked below. Note: This also may help you if you get one of those errors: postfix/virtual[19405]: E260688A63: to=, relay=virtual, delay=0.27, delays=0.05/0.04/0/0.18, dsn=5.1.1, status=bounced (unknown user: "user@domain.tld")

How can I use phpinfo()?

Sun, 27 Apr 2008 09:15:25 +0200

For security reasons the phpinfo() function is disabled by default. If needed you can enable it like this: Open /var/www/fcgi/your-domain.tld/php5/php.ini (according to what you use for the domain in question it can be also the php4 instead of the php5 directory)

How do i configure my other nameserver?

Fri, 19 Nov 2010 12:25:59 +0200

To keep the secondary nameserver in sync with the primary you can follow these steps. NS1 Edit /etc/bind/named.conf and add this to the top: options { directory "/var/cache/bind"; forwarders { [DNS.FROM.ISP];}; auth-nxdomain no; dnssec-enable yes; }; key "TRANSFER" { algorithm hmac-md5; secret "[HASHKEY]"; }; server [YOUR.NS2.IP] { keys { TRANSFER; }; };

How do I get ispCP Omega?

Fri, 19 Nov 2010 12:25:58 +0200

ispCP Omega is currently in testing. There's already an unstable version available, but no version for production use. You can download a release candidate or a nightly build, but for the latter there is no update script. Keep an eye on the download page to stay updated about the latest releases.

Is there a possibility to upgrade from VHCS to ispCP Omega?

Tue, 22 Apr 2008 20:05:14 +0200

Yes, there is an update script. Please look into the docs directory in your ispCP download and at the upgrade section of the documentation for further details.

What does "Generating database keys, it may take some time, please wait... ...

Sat, 22 Aug 2009 13:39:23 +0200

To generate very strong security, we create database encryption keys before the setup starts. This action takes place when the message “Generating database keys, it may take some time, please wait...” is shown. The time a secure key is created depends on the size of the entropy pool of /dev/random. Entropy is generated by environmental noise collected from device drivers and other sources. If the pool is empty, entropy has to be generated. The best way to create strong passwords in a short peri…

What does "Incorrect password length or syntax!" mean?

Fri, 19 Nov 2010 12:25:59 +0200

To enhance security by default all passwords in ispCP Omega have to contain letters AND numbers and a minimum of 6 characters. So if you get this error, your password does not comply with this requirements.

What does "The file doesn't exist or can't be opened" in the rootkit-log mean?

Sun, 27 Apr 2008 09:09:40 +0200

If you get this error by clicking on “RootKit Log” in ispCP, rkhunter never ran on your system. You have to wait up to 24 hoers for the first log (it starts every night at 00:00 o'clock via cron) or you can start it manually: # rkhunter --createlogfile --cronjob

What's the difference between VHCS, ispCP Omega and ispCP?

Wed, 19 May 2010 10:04:03 +0200

VHCS VHCS is a Virtual Hosting Control System which has not been updated for years. It's the base of ispCP Omega back in 2006. Both systems are now incompatible but it is still possible to switch from VHCS 2.4.7 / 2.4.8 RC1 to ispCP Omega 1.0.0. ispCP Omega ispCP Omega (to simplify matters often called only ispCP) is a modern hosting Control panel that provides continued development.

Where can i find my webmailer, filemanager and PHPMyAdmin?

Mon, 23 Mar 2009 10:43:25 +0200

You can find them on your server in the following directory: /var/www/ispcp/gui/tools/ You can access them under your ispCP-domain and under your user-domains with the following URLs: * webmailer -> domain.tld/webmail * filemanager -> domain.tld/ftp * PHPMyAdmin -> domain.tld/pma

Where can I find relevant logs to solve a problem?

Thu, 28 Jan 2010 12:51:24 +0200

According to the affected service look at these logs. Webserver / Apache For general problems look at * /var/log/apache2/error.log * /var/log/apache2/suexec.log If a specific domain is affected, also look at: * /var/log/apache2/users/affected.domain-error.log

Where is the php.ini for example.org?

Fri, 19 Nov 2010 12:25:58 +0200

By default ispCP uses FastCGI and because of that every domain has it´s own php.ini. You can find the php.ini for the user-domain example.org here: /var/www/fcgi/example.org/php5/php.ini You can find the php.ini for the ispCP virtual host here: /var/www/fcgi/master/php5/php.ini

Which qualifications do I need to join the development team?

Fri, 19 Nov 2010 12:25:58 +0200

Check our open tickets and try to fix them. If you deliver interesting patches we will consider to give you an SVN account to implement changes on your own. Knowledge about the services (apache, postfix, courier, bind etc.) and one or more of the following languages/techniques may be useful:

Which software packages do I need prior to installing the Control Panel?

Tue, 22 Apr 2008 20:01:02 +0200

It depends on your operating system. Please have a look at the docs directory of your ispCP download or at the installation section of the documentation.

Why are my modifications to the configs always overwritten?

Fri, 19 Nov 2010 12:25:58 +0200

ispCP works with so called working copies. After you set something in ispCP the changes are at first written to the working copy and this one is copied to the final destination. So if you want a modification to persist, you have to make it also to the working copy. You will find them in /etc/ispcp/name-of-service/working/.

Why are special chars not displayed correctly on my Debian systems?

Thu, 13 Aug 2009 22:55:58 +0200

Since the release of Etch, Debian uses UTF-8 as default charset. For now most parts of the source code are not written in UTF-8. You can change the default charset back to its previous default by removing the file /etc/apache2/conf.d/charset Restart your Apache after this change.

Why can´t I change the language in the webmailer?

Fri, 19 Nov 2010 12:25:58 +0200

If you change the language in the webmailer and the change does not apply, make sure that you have the needed locales installed. You can do this and install new ones with the following command: # dpkg-reconfigure locales Select your needed locales and generate them.

Why can't I send mails to AOL?

Fri, 19 Nov 2010 12:25:59 +0200

Some people reported to have problems sending mails to people at AOL. AOL has a spamfilter on port 25 blocking all requests to send mail over that port. So we've to change a view settings in postfix to let him try to send over port 587. Please open /etc/postfix/master.cf and comment out the following line:

Why can't I send mails with Outlook, Outlook Express or Windows Mail?

Fri, 19 Nov 2010 12:25:59 +0200

Outlook, Outlook Express and Windows Mail require LOGIN SMTP authentication mechanism. This is disabled by default. Edit /etc/postfix/main.cf and change the line smtpd_sasl_security_options = noanonymous, noplaintext into smtpd_sasl_security_options = noanonymous

Why do the cronjobs (statistics, backups, etc.) don't work?

Wed, 25 Jun 2008 09:32:47 +0200

If your cronjobs don't run you won't get statistics, there are no backups and no rootkit logs. The most common reason why they don't work is (except for a not running cron-daemon) that while creating the crontab something went wrong. To check this open /etc/cron.d/ispcp. If there are {...}-variables like in this fragment your crontab is wrong.

Why does PHP-xy extension not work?

Fri, 19 Nov 2010 12:25:58 +0200

If you want to install special PHP-scripts that need a PHP-library like GD, comment out this line in your php.ini: extension_dir = ./ Take care that it is the right php.ini for the domain. Restart your Apache after the change and it should work.

Why is all of my RAM being used?

Fri, 19 Nov 2010 12:25:58 +0200

This question is asked frequently in the forums. If your RAM is being almost fully utilized this is normal behavior for Linux. Run the following commands: # free total used free shared buffers cached Mem: 385404 287484 97920 0 14708 188740 -/+ buffers/cache: 84036 301368 Swap: 786424 0 786424

Which file do I have to edit in order to change the default-"index.html" created by ispCP?

Fri, 19 Nov 2010 12:25:58 +0200

The template is in /var/www/ispcp/gui/domain_default_page/. You can edit the file without problems, but if you add other files (e.g. images) they will not be copied by ispCP Omega. See (Ticket #1179).