Ticket #2174 (closed task: fixed)
Several issues for the Ticket Support System
| Reported by: | nuxwin | Owned by: | benedikt |
|---|---|---|---|
| Priority: | patch | Milestone: | ispCP ω 1.0.7 |
| Component: | Frontend (GUI) | Version: | ispCP ω trunk |
| Severity: | Medium | Keywords: | |
| Cc: |
Description (last modified by nuxwin) (diff)
1. When a new ticket is created from client, the field "Last reply" should be set to 'never' ;
2. When a new ticket is created from client , the admin can access to it. That is bad because normally, only the reseller should be able to read the ticket. Imagine if during a private conversation, confidential information is sent. I know that administrator can directly access data stored in the database, but this is not a reason.
3. When the reseller has answered a ticket, it should be redirected to the front page of ticket system --> ticket_system.php.
Attachments
-
ticket_system.patch
(4.8 KB) -
added by benedikt 18 months ago.
- Updated patch against r3200
-
AbstractMachine_TicketSystem.png
(58.9 KB) -
added by benedikt 18 months ago.
Change History
comment:3 Changed 2 years ago by nuxwin
- Summary changed from Several issue for the Ticket Support System to Several issues for the Ticket Support System
comment:7 Changed 2 years ago by nuxwin
- Owner changed from Shin to nuxwin
- Status changed from assigned to new
comment:9 Changed 2 years ago by nuxwin
- Severity changed from Don't know to Medium
Thank for your patch. I'll test it and commit ASAP in trunk.
comment:12 Changed 23 months ago by benedikt
- Owner changed from nuxwin to benedikt
- Status changed from assigned to new
comment:14 Changed 23 months ago by nuxwin
- Owner changed from benedikt to nuxwin
- Status changed from assigned to new
Benedikt, stop taking the tickets to other !
comment:16 Changed 23 months ago by nuxwin
You think I'm an idiot? If someone takes the tickets of others here, is really you and not the contrary! Before writing this kind of crap, read all the comments! If you want war, you'll have it!
comment:17 Changed 23 months ago by nuxwin
Unless you're talking to yourself? In any case, I do not like your sarcastic answers ... I'll be nice but would not take me for an idiot! If you want me to stop contributing, told me, it has the merit of clarity ! ! !
comment:18 Changed 23 months ago by Shin
I'm writing a class to manipulate tickets, so we'll reduce the copy-paste code , I'll upload the class file in the branch you've created asap ;)
comment:19 Changed 23 months ago by Shin
- Owner changed from nuxwin to Shin
- Status changed from assigned to new
comment:21 Changed 23 months ago by Shin
classes done, tomorrow I'll start integration test. Sorry for the delay.
comment:22 Changed 22 months ago by benedikt
Anything new on this?
comment:23 Changed 18 months ago by benedikt
It does not look like some one is working on this. I'd test the attached ticket.
comment:24 Changed 18 months ago by benedikt
- Owner changed from Shin to benedikt
- Status changed from assigned to new
comment:25 Changed 18 months ago by benedikt
- Status changed from new to assigned
I'm going to re-factor the Ticket System a bit.
I attach an abstract machine for available status.
comment:26 Changed 18 months ago by benedikt
- Status changed from assigned to closed
- Resolution set to fixed
original issue fixed in #3240.
comment:27 Changed 18 months ago by benedikt
- Status changed from closed to reopened
- Resolution fixed deleted
comment:28 Changed 18 months ago by benedikt
- Status changed from reopened to closed
- Resolution set to fixed
original issues fixed in r3240.
comment:29 Changed 18 months ago by nuxwin
Oh my god; Very great schema here Benedikt. Good job my dear ;
