admin or reseller cant see email client accounts

[vanshyr]

Hi there!

Each time a client ask a reseller or admin for a trouble with his e-mail account, if he wants enter first in the account to try to see whats the problem (if mail is sended to another directory or some bad configuration user did) he have to ask client for the password or change it for a new one.

Should be nice that reseller can access to his clients mail accounts and admin to whole accounts? You know, its more serious say 'admin team never will ask you for your password' (more security for customers and more difficult to belive one that tries 'reverse engineering') than say 'im gonna change your password for access the account).

Sorry for my english, i dunno if i explained well.

[gOOvER]

Do you know the privacy of letters ??

I'm againt this ;)

[benedikt]

data security official won't be amused about this suggestion. Why should I use SSL for submitting mails but my reseller can read them (the admin can in any way by physically looking in the post boxes)?

This suggestion is really a no-go. Sorry, I need to close it.

[vanshyr]

Hi goover! I know the privacy of letters, but in fact you has admin, can read all the content of the server if want (of course good admins dont do), a lot of times my customers ask me to configure his panels and access in if they have problems for see 'whats going on'. I give attended service to my customers, the goal is 'say me what you want and dont worry i will do for you' in hosting terms. Its for that i was asking 'should be interesting...'

Np, was just a suggestion :)