Ticket #708 (new enhancement)
Classification of tickets
|Reported by:||pasichnyk||Owned by:|
|Priority:||feature||Milestone:||ispCP ω 1.2.0|
|Component:||Frontend (GUI)||Version:||ispCP ω 1.0.0 - RC2|
I would be great to be able to have the end user (or reseller) select from a list of "ticket types" when submitting a ticket. Say you had someone that only dealt with support for billing issues, while someone else did all the technical issues. It would be easy to filter these on the admin side of things and let those support people be more productive.
Not sure what the categories would be... i've seen teh following on other companies sites:
-Billing -Domain -Email -DNS -FTP -Other -Report a bug
I'm sure there are a lot more possibilities but those are the ones that I could think of...
- Severity set to Hard
- Milestone changed from ispCP ω 1.1.0 to Working
- Priority changed from minor to feature
- Severity changed from Hard to Medium
- Milestone changed from ispCP ω 1.0.0 to ispCP ω 1.1.0