Ticket #708 (new enhancement)

Opened 5 years ago

Last modified 18 months ago

Classification of tickets

Reported by: pasichnyk Owned by:
Priority: feature Milestone: ispCP ω 1.2.0
Component: Frontend (GUI) Version: ispCP ω 1.0.0 - RC2
Severity: Medium Keywords: ticket classification
Cc:

Description

I would be great to be able to have the end user (or reseller) select from a list of "ticket types" when submitting a ticket. Say you had someone that only dealt with support for billing issues, while someone else did all the technical issues. It would be easy to filter these on the admin side of things and let those support people be more productive.

Not sure what the categories would be... i've seen teh following on other companies sites:

-Billing -Domain -Email -DNS -FTP -Other -Report a bug

I'm sure there are a lot more possibilities but those are the ones that I could think of...

Change History

comment:1 Changed 4 years ago by rats

  • Severity set to Hard
  • Milestone changed from ispCP ω 1.1.0 to Working

comment:2 Changed 4 years ago by rats

  • Milestone changed from Working to ispCP ω 1.0.0

comment:3 Changed 4 years ago by rats

  • Priority changed from minor to feature
  • Severity changed from Hard to Medium
  • Milestone changed from ispCP ω 1.0.0 to ispCP ω 1.1.0

comment:4 Changed 18 months ago by benedikt

  • Milestone changed from ispCP ω 1.x.0 to ispCP ω 1.1.0
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