ispCP - Board - Support
Support system not showing for any users - Printable Version

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Support system not showing for any users - kaotix - 12-18-2008 10:21 PM

One of my users recently pointed out to me that the support system wasn't working at all. Upon further investigation I can confirm that the support system simply doesn't show.
When you click on the link from any users account, be it an admin, reseller or client it simply shows the general information page.
The url is correct and the pages are on the system with correct permissions.

Has anyone else noticed this problem or have any idea how I can fix it?

RE: Support system not showing for any users - BeNe - 12-19-2008 01:28 AM

To which file does your Supportsystem links to ?
Which ispCP is running ?
There was a change in Rc6 i mean, in the ispcp.conf:
Code:
ISPCP_SUPPORT_SYSTEM_PATH = ticket_system.php

Please check this before!

Greez BeNe

RE: Support system not showing for any users - kaotix - 12-19-2008 02:15 AM

My config file says

Code:
ISPCP_SUPPORT_SYSTEM_PATH = support_system.php

I have changed it to the one you suggested and it seems to be working now. Was this not included in the upgrade as I had not heard of this being changed?
Hopefully this will not be a problem again.

Thanks

RE: Support system not showing for any users - BeNe - 12-19-2008 03:52 AM

Quote:and it seems to be working now
Wink
Quote:Was this not included in the upgrade as I had not heard of this being changed?
Should be included Rolleyes Never checked it.

Greez BeNe