Installing Ioncube loader

[joximu]

I don't know if you're talking of the same thing.
If the php files of the customer are encoded then you need an extension in php.ini to decode the php files (the "ioncube loader") - well this sounds at least very plausible...
For the encoding you maybe don't need the extension - but for the decoding....

But since I don't know the product... maybe I'm wrong...