Problem with routing email offsite

[toprngr]

Well, have you check on the user’s site? If the user can’t even login to the email that you have assigned to them, it might have been the root of the problem. It is either that the email hasn’t been created or there are some other possible problems that it might be causing. If everything is smooth sailing on the customer’s side, you should be checking on your emailing module, making sure that everything is in place, as I don’t have much clue as well. Hope it helps.