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HTTP 403 Forbidden when LiveZilla support agent(s) are logged in
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VaultHosting.Ltd Offline


Posts: 2
Joined: Jun 2011
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Post: #1
Exclamation HTTP 403 Forbidden when LiveZilla support agent(s) are logged in
Hi,
I'm having a problem that is affecting absolutely everything on ispCP (including the ispCP pages).

The problem started when I had finished installing LiveZilla, and logged in as a support agent for the first time.

I logged in, and the /livezilla/chat.php page gave a 403 Forbidden error.
Then the 403 errors started spreading very quickly (like a virus :s). It quickly took out all of the domains running from ispCP including the subdomain that ispCP login runs on. At this point it was showing the /errors/403.html page. Then that changed and I got a plain text 403 Forbidden message (obviously I'd received a 403 Forbidden error from /errors/).

I have previously followed all steps to secure my ispCP system using this:
http://isp-control.net/documentation/how...ore_secure
and have also added new vHosts so ispCP also runs on HTTPS.

LiveZilla is a PHP-based support solution which uses a Windows client software to log in using MySQL for authentication, and software to manage the server settings including users & groups, welcome messages and headers, etc.

I'm using ispCP 1.0.7 OMEGA
build: 20101124
Codename: Priamos

I've just posted here also:
http://www.livezilla.com/forum/viewtopic.php?f=7&t=5170

Please help!

Regards,
James (Director),
VaultHosting, Ltd.
(This post was last modified: 06-23-2011 12:48 AM by VaultHosting.Ltd.)
06-22-2011 11:33 PM
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JCircle Offline
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Posts: 32
Joined: May 2011
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Post: #2
RE: HTTP 403 Forbidden when LiveZilla support agent(s) are logged in
what version of ispcp are you running?

in 1.1.0 i had to go in and edit the /etc/apache2/httpd.conf file and add index.php to the
DirectoryIndex index.php index.php5 index.html index.htm index.html.var
line. restart and it should work.
06-23-2011 06:55 AM
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VaultHosting.Ltd Offline


Posts: 2
Joined: Jun 2011
Reputation: 0
Post: #3
RE: HTTP 403 Forbidden when LiveZilla support agent(s) are logged in
I'm using ispCP 1.0.7 Omega, build 20101124 (codename Priamos)
(06-23-2011 06:55 AM)JCircle Wrote:  what version of ispcp are you running?

in 1.1.0 i had to go in and edit the /etc/apache2/httpd.conf file and add index.php to the
DirectoryIndex index.php index.php5 index.html index.htm index.html.var
line. restart and it should work.

Sorry I didn't read the rest of it... DirectoryIndexes are fine. All sites are absolutely fine until I log in to the LiveZilla client as a support agent (so LiveZilla Support is online), then everything goes haywire.

I've tried commenting out the <IfModule mod_evasive20.c> line from apache2.conf and commented out the LoadModule line from the relative file in the mods-enabled/ folder but didn't make any difference.
(This post was last modified: 06-23-2011 08:07 AM by VaultHosting.Ltd.)
06-23-2011 08:03 AM
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