Mail arrives in SPAM on Yahoo

[kurgans]

You should contact your support site.
Here you put the steps I followed to register the ips on your system

First post to support:
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Para: support@senderbase.org
Asunto: Poor reputation
Fecha: Fri, 20 Feb 2009 12:25:12 +0100



Good morning:

I have a small server that meets all standards and delivery systems to
checkups MTA are correct.

No spamming and is not in any list of SPAM my IP, but the reputation of
shipping remains poor

How can I increase this reputation for my users can send mail without
any problems.
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Response Support
-------------------------------------------------------------------------------------------------
Reply-to: support@senderbase.org
Para: bongostudio@gmail.com
Asunto: [IronPort.com #436935] Poor reputation
Fecha: Fri, 20 Feb 2009 15:32:38 -0800 (PST) (sáb, 00:32 CET)


Antonio,

I am looking into your inquiry and need some information from you before
I proceed.

1. Full and complete contact information for your organization including
street address and telephone numbers

2. Your organization's published mail practices, especially its
published policies against advertising its web site in unsolicited
messages, regardless of how they are sent or who sends them.

3. How long have you owned IP your IP?

4. How long ago did you begin receiving poor-reputation delivery failure
notifications?

Regards,
Sadhu Atehortua
SenderBase Support


--------------------------------------------------------------------------------------------------------

De: Bongo Studio <Servicios> <bongostudio@gmail.com>
Para: support@senderbase.org
Asunto: Re: [IronPort.com #436935] Poor reputation
Fecha: Sat, 21 Feb 2009 12:15:25 +0100


Good morning:

First follow-up thank you goes to my server.

My name is
Antonio Ortiz Azaustre and I live in Almeria (Spain)
C/ Islas Canarias, 2
Huercal de Almeria
04230
Almeria
Tfno. 950.301.594
Data bussines

Data server
Our system is mounted sobree debian etch 5 with a control panel ISPCP.
Our mail system is based on Postfix + Courier + Amavis + Spamassassin +
ClamAV + Mysql.
-
-
-
This time I have assigned
Date and my new ips


Antonio

--------------------------------------------------------------------------

Response Support

Reply-to: support@senderbase.org
Para: bongostudio@gmail.com
Asunto: [IronPort.com #436935] Poor reputation
Fecha: Wed, 25 Feb 2009 12:01:37 -0800 (PST) (21:01 CET)


Antonio,

Thank-you for supplying the information requested. The discrepancy with
IP range 77.??.???.??? - 77.??.???.??? has been fixed.

Regards,
Sadhu Atehortua
SenderBase Support.

--------------------------------------------------------


In my new IP shipments to Yahoo, as well as any entity that uses the filtering Ironport has no problem or is considered SPAM.


As you can see from the dates of the mail is a quick process, 2 or 3 days maximum, start your reputation as a neutral if your server does not receive complaints going up in calificacion.

[alecksievici]

thanks alot, i'll send them an email with all the necessary dates and i hope for the best

[alecksievici]

I got a response from senderbase:

Quote:Senderbase gives these IPs a neutral reputation score because we do
not have anything bad to sayu about these IPs and the volume is too
low to make a good decision on the score.

So if i understand correctly all i have to do is to send a bunch of emails so that they can rate my ips :| and frankly this does not look like a good option to me.

I'll send an email to Yahoo Tech Support and see if i can get an answer from them and if they say i have to get a good reputation i'll just start mailing stuff to friends, so who's willing to give me his email address so i can send him a pretty ecard from my server ).

[alecksievici]

well since i said i'll keep you up to date with my progress here we go:

senderbase replyed: they said there's nothing they can do, yahoo has it's own policy.

yahoo replyed and asked me a question: How many bounced emails are required before you consider an email
address to be inactive and subject to removal from your list for soft and hard bounces?

after searching on the internet i found 2 things:
1a. A soft bounce is an e-mail message that gets as far as the recipient's mail server, but is bounced back before it reaches the recipient.
1b. A hard bounce is an e-mail message that has been returned to you because the recipient's address is invalid.

2. The default (i guess) options are: soft bounces: 3, hard bounces: 1

since i'm new at this mailing stuff i have a question of my own: where these soft/hard bounces options are set?

[rbtux]

do you have some content-filters running? Because postfix does not softbounce per default...

[alecksievici]

(03-25-2009 07:35 AM)rbtux Wrote:  do you have some content-filters running? Because postfix does not softbounce per default...

yes i do: amavis+spamassassin+clamav, i used your tutorial (http://www.isp-control.net/forum/thread-...l#pid46436 )

[rbtux]

hmmm just wondered and setup a small postfix gateway with correct rdns without any spf / dkim or others...

sent an email to yahoo account and it reached the inbox... not the spam folder...

I don't know what you did? Did you send bulk mail or did you run mailinglists with a lot of bounces on that ip?

[alecksievici]

(03-25-2009 07:52 AM)rbtux Wrote:  hmmm just wondered and setup a small postfix gateway with correct rdns without any spf / dkim or others...

sent an email to yahoo account and it reached the inbox... not the spam folder...

I don't know what you did? Did you send bulk mail or did you run mailinglists with a lot of bounces on that ip?

i didn't do anything, just installed ispcp v1, used your tutorial to install spamassassin, amavis and clamv and switched squierellmail with roundcube.

no, just a test mail from about 6 domains and they all get in the bulk folder. i have no idea what's going on but i need to know the values for soft and hard bounces so i can reply to yahoo tech support...

[rbtux]

please send me an e-mail to info@overheat.me and overheat@ak.cx...

just the mail you did send to yahoo

[alecksievici]

(03-25-2009 08:00 AM)rbtux Wrote:  please send me an e-mail to info@overheat.me and overheat@ak.cx...

just the mail you did send to yahoo

done...