Support system not showing for any users

[kaotix]

One of my users recently pointed out to me that the support system wasn't working at all. Upon further investigation I can confirm that the support system simply doesn't show.
When you click on the link from any users account, be it an admin, reseller or client it simply shows the general information page.
The url is correct and the pages are on the system with correct permissions.

Has anyone else noticed this problem or have any idea how I can fix it?