Internal error AWSTATS HELP!!!

[robbo007]

Hey all,

Slowly getting my head around ISPCP. Less questions each day

I have a few sites all setup and working correctly. Web, DNS, email etc all working.

On a few sites the AWSTATS does not load. It prompts me for the username and password for the domain then once entered it displayed the frames but says INTERNAL SERVER ERROR.

On one site it works great but on others it fails? Any ideas?

Rob

[BeNe]

Any ApacheLogs Errors ?
Are the Config set correct ?

Greez BeNe

[robbo007]

Thanks for the reply.

MY /var/log/apache2/domain.com-combined.log show the following when I logon to the AWstat using http://mydomain.com/stats


212.x.x.x - - [08/Jun/2009:12:46:43 +0200] "GET /favicon.ico HTTP/1.1" 404 595 "-" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; InfoPath.1)"
212.x.x.x - - [08/Jun/2009:12:53:10 +0200] "GET /stats HTTP/1.1" 401 588 "-" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; InfoPath.1)"
212.x.x.x - mydomain.com [08/Jun/2009:12:53:26 +0200] "GET /stats HTTP/1.1" 302 244 "-" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; InfoPath.1)"
212.x.x.x - mydomain.com [08/Jun/2009:12:53:26 +0200] "GET /stats/ HTTP/1.1" 200 524 "-" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; InfoPath.1)"
212.x.x.x - mydomain.com [08/Jun/2009:12:53:27 +0200] "GET /stats/awstats.pl?config=mydomain.com&framename=mainright HTTP/1.1" 500 393 "http://mydomain.com/stats/" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; InfoPath.1)"
212.x.x.x - mydomain.com [08/Jun/2009:12:53:27 +0200] "GET /stats/awstats.pl?config=mydomain.com&framename=mainleft HTTP/1.1" 500 393 "http://mydomain.com/stats/" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; InfoPath.1)"

What files do you refer to when you say CONFIG set?

Thanks,

Rob

[BeNe]

Combined is the wrong file!
Please check /var/log/apache2/users/domain.tld-error

Greez BeNe

[robbo007]

ok,

Just connected to the awstats page and got the error. Its not listing anything relevant in the /var/log/apache2/users/domain.tld-error

sosaria:/var/log/apache2/users# cat mydomain.com-error.log
[Sun Jun 07 08:10:27 2009] [error] [client 216.129.119.11] File does not exist: /var/www/virtual/mydomain.com/htdocs/robots.txt
[Sun Jun 07 11:34:46 2009] [error] [client 81.39.243.12] File does not exist: /var/www/virtual/mydomain.com/htdocs/favicon.ico
[Sun Jun 07 11:34:51 2009] [error] [client 81.39.243.12] File does not exist: /var/www/virtual/mydomain.com/htdocs/favicon.ico
[Sun Jun 07 11:55:49 2009] [error] [client 85.55.2.188] File does not exist: /var/www/virtual/mydomain.com/htdocs/favicon.ico
[Sun Jun 07 16:25:08 2009] [error] [client 65.55.106.187] File does not exist: /var/www/virtual/mydomain.com/htdocs/robots.txt
[Sun Jun 07 17:18:27 2009] [error] [client 66.249.68.65] File does not exist: /var/www/virtual/mydomain.com/htdocs/robots.txt
[Sun Jun 07 17:42:38 2009] [error] [client 72.30.79.105] File does not exist: /var/www/virtual/mydomain.com/htdocs/robots.txt
[Sun Jun 07 19:48:40 2009] [notice] mod_fcgid: call /var/www/virtual/mydomain.com/htdocs/page2/page2.php with wrapper /var/www/fcgi/mydomain.com/php5-fcgi-starter
[Sun Jun 07 23:37:48 2009] [error] [client 79.148.61.15] File does not exist: /var/www/virtual/mydomain.com/htdocs/favicon.ico
[Mon Jun 08 02:35:45 2009] [error] [client 72.30.65.44] File does not exist: /var/www/virtual/mydomain.com/htdocs/robots.txt
[Mon Jun 08 08:15:28 2009] [error] [client 216.129.119.11] File does not exist: /var/www/virtual/mydomain.com/htdocs/robots.txt
[Mon Jun 08 12:46:43 2009] [error] [client 212.0.103.212] File does not exist: /var/www/virtual/mydomain.com/htdocs/favicon.ico
[Mon Jun 08 13:03:31 2009] [error] [client 79.146.236.254] File does not exist: /var/www/virtual/mydomain.com/htdocs/favicon.ico
[Mon Jun 08 13:04:34 2009] [error] [client 79.146.236.254] File does not exist: /var/www/virtual/mydomain.com/htdocs/favicon.ico
[Mon Jun 08 14:42:41 2009] [error] [client 66.249.68.65] File does not exist: /var/www/virtual/mydomain.com/htdoc

I've just noticed this in my web browser: [no address given] ???

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [no address given] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

[robbo007]

The error I'm getting is:

no address given

I don't see anything in the logs? I seem to be getting this on all domain except one. I've created a new "stats" user and assigned it to the statistics group for the domains as the user that is created by default does not work allow me to logon.

Any more ideas where I can see more info in the logs? Its got to be logging the error somewhere?

Do I need to enable webstats for a domain anywhere?

Thanks in advance,

Rob

[robbo007]

Any got any clues why this is happening? "NO ADDRESS IS GIVEN" error seems to be the key but not sure what its referring too???

Many thanks,
Rob

[robbo007]

Could this be a bug? Its happening on all my domains. The rest of the services work with no problems. No DNS problems. I created a new user stats and its in the statistics group and the authentication works but still getting the error.

[mydebians]

(09-05-2009 01:37 AM)robbo007 Wrote:  Could this be a bug? Its happening on all my domains. The rest of the services work with no problems. No DNS problems. I created a new user stats and its in the statistics group and the authentication works but still getting the error.

i have exactly the same problem with a fresh install of 1.0.2 version

[robbo007]

(09-11-2009 09:19 PM)mydebians Wrote:  

(09-05-2009 01:37 AM)robbo007 Wrote:  Could this be a bug? Its happening on all my domains. The rest of the services work with no problems. No DNS problems. I created a new user stats and its in the statistics group and the authentication works but still getting the error.

i have exactly the same problem with a fresh install of 1.0.2 version

I see you use the same plugins as me; fail2ban and modsecurity2.
Could it be something to do with modsecurity2?

Any help most appreciated as this is driving me crazy.

Cheers,

rob