user cannot receive mail from some address

[johnnyrevell]

A mail user cannot get emails from certain address, the sender gets "Mail appeared to be SPAM or forged". It looks like postfix is rejecting it due to policyd-weight (see log below). Is this correct, and can the address be whitelisted or the reject level dropped?

John
1.0.2

Feb 4 10:13:48 web1 postfix/policyd-weight[23796]: weighted check: NOT_IN_SBL_XBL_SPAMHAUS=-1.5 NOT_IN_SPAMCOP=-1.5 NOT_IN_BL_NJABL=-1.5 CL_IP_NE_HELO=1.5 RESOLVED_IP_IS_NOT_HELO=1.5 (check from: .xxxxxxxxxxx. - helo: .xxxxxxxxxxx. - helo-domain: .xxxxxxxxxxx.) MAIL_SEEMS_FORGED=2.5; <client=nnn.nnn.nnn.nnn> <helo=xxxxxxxxxxx.co.uk> <from=john@xxxxxxxxxxx.co.uk> <to=richard@yyyyyyyyyyyyyyy.co.uk>; rate: 1
Feb 4 10:13:48 web1 postfix/policyd-weight[23796]: decided action=550 Mail appeared to be SPAM or forged. Ask your Mail/DNS-Administrator to correct HELO and DNS MX settings or to get removed from DNSBLs; MTA helo: xxxxxxxxxxx.co.uk, MTA hostname: unknown[nnn.nnn.nnn.nnn] (helo/hostname mismatch); <client=nnn.nnn.nnn.nnn> <helo=xxxxxxxxxxx.co.uk> <from=john@xxxxxxxxxxx.co.uk> <to=richard@yyyyyyyyyyyyyyy.co.uk>; delay: 1s
Feb 4 10:13:48 web1 postfix/smtpd[32642]: NOQUEUE: reject: RCPT from unknown[nnn.nnn.nnn.nnn]: 550 5.7.1 <richard@yyyyyyyyyyyyyyy.co.uk>: Recipient address rejected: Mail appeared to be SPAM or forged. Ask your Mail/DNS-Administrator to correct HELO and DNS MX settings or to get removed from DNSBLs; MTA helo: xxxxxxxxxxx.co.uk, MTA hostname: unknown[nnn.nnn.nnn.nnn] (helo/hostname mismatch); from=<John@xxxxxxxxxxx.co.uk> to=<richard@yyyyyyyyyyyyyyy.co.uk> proto=ESMTP helo=<xxxxxxxxxxx.co.uk>

[michal.zimniak]

Are You sure, that every thing is correct with bind configuration (MX aliases) ?
Is possible, that You configured wrong IP as main mail IP, if You have more that one.

[kilburn]

Yes, policyd-weight is rejecting the e-mails because the sender's smtp server is not properly configured. Anyway, you can both setup whitelisting for policyd-weight and adjust the scoring (see "man policyd-weight" and run "policyd-weight defaults").